Ordering Terms
Outlined Terms and Conditions
Welcome to https://shop.theaep.link (also accessible at https://theaep.link). These Terms and Conditions (“Terms”) govern your use of our website and your purchase of products from us. By placing an order through our website, you expressly agree to be bound by these Terms in their entirety. If you do not agree to these Terms, please do not place an order.
1. No Refunds or Returns
All sales completed on https://shop.theaep.link are final. Under no circumstances do we accept returns, exchanges, cancellations, or issue refunds. By placing an order, you acknowledge and accept this strict no-refund, no-return policy.
2. Shipping, Delivery Timeframes, and Third-Party Fulfillment
All products sold on our website are shipped exclusively from China. We do not handle shipping directly. Instead, all orders are fulfilled, managed, and shipped by independent third-party vendors and shipping carriers.
Due to international shipping logistics and customs processing, delivery of packages can take a minimum of 4 to 16 weeks, and in some cases, even longer. Extended shipping times beyond this range may occur and should be expected by the customer.
3. No Refunds for Shipping Delays or Customer Dissatisfaction
Once an order leaves the control of our third-party vendors, Theaep.link expressly disclaims any liability for shipping delays, lost, or damaged packages during transit. Our third-party vendors commit to ensuring that all items are shipped and dispatched properly.
In the rare event that a vendor fails to fulfill their shipping obligations, Theaep.link will initiate an investigation to resolve the issue. However, this does not guarantee refunds, returns, or replacements.
Please be aware that there are strictly no refunds or returns due to customer dissatisfaction. For example, if you order shoes and the size does not fit, this outcome is solely your responsibility. The third-party vendors and Theaep.link will not facilitate any return process or issue refunds based on incorrect sizing or ordering errors made by the customer.
All sales are final, and it is the customer’s responsibility to ensure the accuracy of their order before purchase.
4. Tracking and Shipping Updates
Customers may experience infrequent or delayed tracking updates while packages are in transit. This is common and does not indicate that a package is lost or undeliverable. Tracking information is provided as a courtesy when available, but it is ultimately controlled by the shipping carriers.
5. Customer Responsibility and Agreement
By placing an order on https://shop.theaep.link or https://theaep.link, you confirm that you have carefully read, understood, and accepted these Terms in full, including the no-refund policy and extended shipping timelines.
If you do not agree to these Terms and Conditions, you must refrain from making any purchases through our website.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Theaep.link, its affiliates, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your purchase or use of products from our website. Furthermore, Theaep.link expressly disclaims any and all liability arising from or related to shipping delays, lost or damaged packages, transaction errors, payment processing issues, or any other complications that may occur during or after the purchase process.
We act solely as a facilitator in transmitting your order to third-party vendors who manage and fulfill all shipping and delivery obligations. Accordingly, Theaep.link denies all liability for any disputes, losses, damages, or issues arising from the purchase, shipment, or delivery of products ordered through our website beyond this facilitation role.
If you have any questions regarding these Terms, please contact our support team before placing your order.